Privacy Policy, Terms of Use and Site Disclaimer

North County Serenity House has a strong commitment to providing excellent service to all of our friends, alumni and visitors, including respecting your concerns about privacy. We understand that you might wonder whether and how this Website collects and uses information. This statement contains numerous general and technical details about the steps we take to respect your privacy concerns.

Web Site Privacy Policy

We have created this statement to demonstrate our firm commitment to your privacy. We do not collect personally identifying information about you when you visit our site unless you give us written permission to post information on our secure and private Alumni Information Form or request a reply using one of our feedback or reply forms, we will not know your name, your e-mail address, or any other information that identifies you. Providing such information is strictly voluntary. This policy is your guide to how we will handle information we learn about you from your visit to our Web site.

Kids and Privacy

For children who visit our site, special rules apply. We do not request personal information about children, such as first and last name or street address and city. When kids send email to us, their online contact information (email address) is not used to re-contact them and is not maintained in retrievable form.

Reading or Downloading

We collect and store only the following information about you: the name of the domain from which you access the Internet (for example, aol.com, if you are connecting from an America Online account, the date and time you access our site, and the Internet address of the Web site from which you linked to our site.  We use the information we collect to measure the number of visitors to the different sections of our site, and to help us make our site more useful to visitors.

Information Needed to Execute the Transaction You Request

When we need to collect information from you, we will ask you to voluntarily supply us with the information we need. For example, if you would like to receive information about admission to NCSH, you may send an email to a staff member.  Your email will include your e-mail address. We will use your e-mail address only to provide the information you requested, or to communicate news as you requested. If at any time you decide you do not want to receive this information, you may let us know by reply e-mail that we no longer contact you. Providing information to us using any of our on-line forms is voluntary and the information we collect is used only for the purpose for which the information was collected and is not shared with any other companies.

Securing the Transmission and Storage of Information

After your email reaches North County Serenity House, it is stored on a secure server that resides behind a firewall that is designed to block access from outside NCSH.

Use of Information by North County Serenity House

We treat the information that you provide to us as confidential information. It is, accordingly, subject to NCSH's security procedures and strict corporate policies regarding protection and use of information. We will only disclose this information to individuals at NCSH on a need-to-know basis and person(s) authorized by you. Patient and Alumni information is additionally protected under the Code of Federal Regulations, Title 42 and the Health Insurance Portability and Accountability Act of 1996 (HIPAA). North County Serenity House maintains strict compliance with each of these laws and regulations.

The laws applicable to personal information vary from country to country. The information we process and store is kept in accordance with the applicable United States legal requirements, which may not be as comprehensive as the data protection laws found in other countries, such as those in the European Union.

E-Mails and Opt-Out

Our goal is to only send e-mails that are likely to be of interest to you. All e-mail is generated from North County Serenity House and not from an outside third-party e-mail service provider. North County Serenity House does not make e-mail addresses available to any others for their use. You may at any time request not to receive e-mails from North County Serenity House by replying to any e-mail with your request to opt-out.

Disclosure of Information to Third Parties

North County Serenity House prohibits the sale or transfer of personal information to anyone outside North County Serenity House; in short, we will not disclose your information to third parties.

Links to Other Sites

Other sites linked to by North County Serenity House website are offered for your convenience only. North County Serenity House is not responsible for the privacy policies of those sites, or for cookies those sites might use.

Creating a text link from your Web site to our site does not require permission.

Legal Issues

This is a United States website and subject to the laws of the United States of America. North County Serenity House will disclose personal health information without your permission only when required by law, or in a good faith belief that such action is necessary to investigate or protect against harmful activities to North County Serenity House patients, staff, volunteers, alumni, property (including this site) or to others or as authorized by federal law including but not limited to medical privacy rules under the

Health Insurance Portability and Accountability Act.

North County Serenity House Privacy Statement Changes

In the future, we may need to change the privacy statement for www.ncsh.org. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. Any changes made in the future will only apply to information collected after any new policy is established.

Use of Text and Images

If you would like to publish information that you find on our Web site, please send your request to the Executive Director.  Where text or images are posted on our site with the permission of the original copyright holder, a copyright statement appears at the bottom of the page.

Accessibility

This Web site is designed to be accessible to visitors with disabilities, and to comply with federal guidelines concerning accessibility. We welcome your comments. If you have suggestions on how to make the site more accessible, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

How to Contact Us

If you have any questions about this privacy statement or privacy concerns, please contact Jim Jackson, Executive Director at (760) 747-1015 ext. 2263 or send an e-mail to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

DISCLAIMER AND SITE AGREEMENT

All data, information, text, graphics, links and other material on this North County Serenity House Web site are provided as a convenience to our site visitors. North County Serenity House does not warrant the accuracy of any data, information, text, graphics or other materials on this site or any other sites linked to or from this site. North County Serenity House makes no commitment to update or correct any information on this Web site and accepts no responsibility for any errors or omissions in any of the materials on or any materials referred to in this site or linked to this site.

All material on the Web site is provided "as is" without warranties of any kind, express or implied. North County Serenity House makes no warranty that the information on this site will be applicable to your particular purposes, and under no circumstances will North County Serenity House be responsible for any loss or damage resulting from anyone's reliance on the information or other content posted on this site or from sites linked to this site. North County Serenity House makes no warranty that the use of this site will be uninterrupted and although North County Serenity House maintains the most recent virus protection available on this site, North County Serenity House makes no guarantee that this site is free from viruses.

By visiting this Web site, you agree that neither North County Serenity House, the Web site designer, host or Internet service provider is responsible to you, and you hold harmless North County Serenity House, Web site designer, host and Internet service provider from any claim, loss, direct or indirect expense, special or punitive damages of any kind you may incur in connection with the use of this Web site, even if you have previously advised North County Serenity House of the possibility of such claim.